Ordering

1. Custom Orders: Custom jewelry orders are non-refundable, and changes can only be made before production begins. Once production starts, changes may not be possible, and additional charges may apply.
2. Pricing: All prices on our website are in US dollars (USD) and are subject to change without notice. The price at the time of order placement is final, and any subsequent changes will not affect your order.
3. Payment: We accept payments through various methods, including credit and debit cards and other online payment options. Payment information is securely processed and encrypted.
4. Taxes: Applicable sales and shipping charges are added to the order total. You are responsible for any customs duties or taxes on international orders.

Shipping

1. Shipping Options: We offer various shipping options. The delivery times and costs may vary depending on your location and your chosen shipping method.
2. Risk of Loss: The risk of loss or damage to the products passes to you when they are delivered to your address.
3. Delivery Delays: We are not responsible for delays in delivery due to unforeseen circumstances, such as severe weather, natural disasters, or customs issues.
4. International Shipping: If you order from outside the United States, you may be subject to import duties and taxes levied when the package reaches the specified destination. Any such charges are your responsibility.

Returns and Exchanges

1. Satisfaction Guarantee: We take pride in our products' quality. If you are not completely satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund, provided it is in its original condition.
2. Return Process: To initiate a return, please get in touch with our customer service team to obtain a Return Authorization Number. You are responsible for the return shipping costs.
3. Exchanges: We are happy to assist with exchanges. Please get in touch with our customer service team to discuss the exchange process.
4. Custom Jewelry: Custom-made jewelry, including personalised or engraved items, cannot be returned or exchanged unless damaged or defective.

Intellectual Property

1. Copyright: Copyright laws protect all of the information on this website, including the text, graphics, logos, and designs. You may not reproduce, distribute, or use our content without our permission.
2. Trademarks: Earthshine Jewels and our logos are registered trademarks. Using our trademarks without our permission is prohibited.

Limitation of Liability

1. Disclaimers: We provide our website, products, and services "as is" and "as available." We make no warranties, express or implied, regarding the quality, accuracy, or fitness for a particular purpose of our products or services.
2. Indemnification: You agree to indemnify and hold Earthshine Jewels harmless from any claims, damages, losses, or costs arising from your use of our products and services or a violation of these Terms and Conditions.
3. Limitation of Liability: Earthshine Jewels shall not be liable for any indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory.

Governing Law and Dispute Resolution

1. Governing Law: The laws of the United States and the state of [your state] shall govern these terms and conditions and be construed accordingly.
2. Arbitration: A single arbitrator shall arbitrate any claim or dispute arising out of or related to these terms and conditions in accordance with the rules of the American Arbitration Association.
3. Waiver of Class Action: You agree to waive any right to participate in any class or collective legal action against Earthshine Jewels.